FAQ

Do you ship internationally

Yes! We currently ship worldwide to over 240 countries. International take more time, typically between 2-4 weeks. Please visit our website for further information on international shipping.

 

Do you offer wholesale for beauty salons

We do offer wholesale for retail. If you are interested in having Charlene K Skincare in your store please email info@charlenekskincare.com and add ‘wholesale’ to your email’s subject line. 

 

How do I get a refund 

We can accept returns for all unopened items within 30 days of your purchase date for a full refund.

Unfortunately if your items have been opened, and used, we are unable to accept the return and will not issue a refund. If you are having issues with your products and are not satisfied please email us at info@charlenekskincare.com and we will do our best to create a more enjoyable experience with Charlene K Skincare.  

 

Are these products good for extremely damaged skin?

Our products cater to many different skin types, one including damaged and irritated skin. To find out which products work best for you, we encourage you to take our Skin Quiz before selecting a product. 

 

My product was never received and I would like a refund.

We are so sorry if you never received your product! We would happily accommodate your needs, whether it be help with finding your lost package, sending out a new package, or refunding you. If you never received your package or your package was lost, please email us at info@charlenekskincare.com . Each case is different so after evaluation for what happened to your product someone from our customer service team will follow up with you to ensure you’re taken care of.