Shipping & Returns

Processing Times

• Orders placed Monday through Friday (excluding holidays) will be processed within 3-5 business days. 
• Orders placed on Saturdays and Sundays will begin processing the following business day.
• During Black Friday, Cyber Monday and major promotions order processing can be up to 3 WEEKS.
• All customers will receive a separate email with tracking information when the order has shipped. 

Domestic and Free Shipping 

• Standard Domestic Orders are shipped via  UPS and are shipped to addresses within the United States.

• WE DO NOT SHIP TO PO BOXES. 
• $13 Flat Rate Standard Shipping 3-5 Business Days For All Orders Under $100 (DURING HOLIDAYS SHIPPING TIME IS UP TO 3 WEEKS)

• $15 Flat Rate Standard Shipping 3-5 Business Days For All Orders Over $100  (DURING HOLIDAYS SHIPPING TIME IS UP TO 3 WEEKS)

• We will send the tracking number to the email address you provide in your order.
• Please Allow 3-5 business days "After Processing" for delivery

If you have any questions regarding shipping policies or tracking your shipment, please email info@charlenekskincare.com